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In consulting and operations, one of the biggest pitfalls I see is rushing to solve pain points  without truly understanding the...

In healthcare, automation often steals the spotlight—but real scalability goes beyond scripts and triggers. A truly scalable care workflow is reusable, adaptable, and measurable—not just once, but across care teams, conditions, and tech environments. If your workflow breaks every time your staffing model or patient population shifts, it’s not scalable—it’s fragile. In this post, we unpack the architectural choices behind care flows that don’t just work today, but scale tomorr

Curious why so many digital health teams are choosing Awell over legacy workflow tools? In this post, I break down what makes Awell different—from its API-first architecture to how it empowers care teams to design scalable, intelligent care pathways without relying on developers. If you're building modern, patient-centered workflows, this one's for you.

What Is a CRM and Why Your Business Needs One